Ordering Information FAQ
 
How much do you charge for shipping?
All domestic shipping is $6.85, no matter how much you buy.  Our shipping charges vary for orders outside of the U.S. If the shipping 
charge exceeds the amount paid, we will send you an invoice for the additional amount, through Paypal.
 
How do you ship? What carriers do you use?
We ship either First Class Mail, which is a 3-5 business day service, USPS Priority Mail, which is a 2-3 business day service in the US,
or UPS for larger sized packages. Most packages ship out USPS Priority Mail. We reserve the right to change shipping carriers or  
shipping methods at our discretion due to special situations. If you'd like us to expedite your order, please contact us @ 
skeinscene@sbcglobal.net and we will notify you of the additional shipping charges, and send you a request for payment through 
PayPal.
 
All orders received before 5pm, Central Standard Time will generally ship out within 1 - 2 business days unless there is an
issue with your order. If there is an issue, you will be contacted by the email address you provided or the email that is listed on your
PayPal account.  If you would like to check the status of your order, you can email us @ skeinscene@sbcglobal.net
 
When I try to check out, it asks me to sign up for, or sign in to a PayPal account. Can I
order without  having to go through PayPal?
Yes. When you hit the "Proceed to Check Out" button, it will take you to a site that asks for your log in information for PayPal, but if
you look on the left hand side, you will see an option to check out without a PayPal account. See below for what it looks like.
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Why use PayPal?
 - Use your credit card online without exposing your card number to merchants.
 - Speed through checkout. No need to enter your card number or address.
 
Don't have a PayPal account?
   Use your credit card or bank account (where available).
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  What if I want to pay by check?
   There are two ways to pay by check. You can pay by e-check through PayPal if you have a PayPal account. Once your e-check clears
    your account, your order will be fulfilled. Sometimes it can take 5 days for an order to clear your account, before PayPal will allow us 
    access to process your order.
 
   The second option is to send a check to our address. We will deposit it into our bank account, and as soon as your check clears, we
   will send your order out. You would need to email us to let us know you would like to pay by check, with the items and quantities you   
   would like to order. We will want to check our inventory to ensure we can fill your order before you send the check. Once we have   
   verified sufficient inventory, we will notify you by email and you can send us your check. The address to send your check is:
   Skein Scene / 208 E. Oxford Dr. / Pflugerville, TX 78660. You can
   email us @ skeinscene@sbcglobal.net
 
  Can I place an order with you over the phone?
    At this time we do not take credit card orders over the phone. However, if you have trouble ordering through out website, please send
    us an email with the items you would like to order, and we'll be happy to send you a 'request for payment' through PayPal. Once we  
    receive the payment, we can send your order right out to you.
 
Do you charge Sales Tax?
  We charge a tax rate of 8.25% for orders shipping to or in the state of Texas.
 
  What is your return policy?
    If for any reason, you are dissatisfied with the product you purchased, you can return it within the first 14 days after you receive it. 
    Shipping cost is non-refundable, unless we made an error in the shipment.  Please include a note with your ordering information and 
    reason for your return.
 
Please send returns to:  
Skein Scene
208 East Oxford Drive
Pflugerville, Texas 78660
 
Product Info FAQ
 
I notice that you are out of stock on some colors.
How do I order that color if I don't mind waiting for it?
If there is a specific color that you are interested in that is out of stock, send us an email, (skeinscene@sbcglobal.net) and in most cases we will be able to order it for you. We are happy to honor the price that is in effect at the time of your request. Most yarns only take a week for us to receive. Once we receive your email, we will contact our distributor to find out how long it will take for us to receive that yarn, and we will contact you and let you know the estimated time frame. Please include your contact phone number in your email.
 
How do I know if you will have the amount I order, in stock?
Our ordering system has a way to check inventory status as your order is placed. If we have enough in stock to complete your order, then your order will go through without any problems. If we do not, then, when you check out, you will see a message on the left hand side of the screen showing that we do not have enough in stock to fill your order, and showing how many we actually do have in stock. It will give you the option to order the amount we have in stock at the present time. 
 
 OTHER INFO: 
  Privacy Policy
At Skein Scene we respect your privacy. We will not share your personal information and we will only use your personal information 
to  process your order, provide service, and share our offerings with you. We provide secure ordering through PayPal to ensure you have  the highest protection of your personal information.
  
  Knitting Books & Pattern Corrections
  We sometimes receive links to knitting pattern corrections associated with the patterns and books we sell.  When we
   receive this corrected information, it will be made available to you on the Errata Reference Listing For All Books page, listed by
   yarn designer and book name. Please note that these errors may be corrected in subsequent printing of books.